Frequently Asked Questions

For any questions or comments regarding our services, amenities, accommodations, or facilities provided, please contact our Operation Manager, Mr. Komang Simpen. Email:








General Questions

Bank - ATM Services
There are several ATMs in Amed area. The nearest is in Bunutan in the front of Adi Shop, located 2 minutes drive from us, or 10 minutes on foot.

Sockets & Plugs in Bali
In Bali and Indonesia you can expect the 2-pin socket and plug as used in larger parts of Europe. The pins are round, not flat or rectangular.

You will need an Adapter if you come from Australia, Japan, USA, Malaysia, UK, Canada, Singapore, and some countries in Africa, you will most likely simply need a plug adapter otherwise the plugs for your electrical appliances will not fit into the "Bali Socket", although the voltage should be o.k. We do have a few that we can lend for free, but we recommend that you bring your own anyway.

The standard used in Bali is a two-pin plug (round)
- Voltage 230 V
- Frequency 50 Hz
- Power sockets type C/F

Do you offer airport Transfers and how much do they cost?
Amed lies on the northeastern tip of Bali, about 2,5 hours drive from the Ngurah Rai International Airport. With each DIRECT booking of minimum FIVE nights stay with us, we provide a complimentary return airport transfer (as well as from/to any location in Bali).

By DIRECT BOOKING we understand directly with Santai Hotel, i.e. not through an online (Agoda,, Expedia, …) or offline travel agent or tour operator.

For guests who stay less than five nights and/or have booked through an online/offline travel agent, we also provide transport to/from our resort with extra charge. To inquire about the current prices of any transfer within Bali, please contact our Reservation Team (

Your private Santai driver will wait for you in the main International Arrivals Hall and help you with your luggage to the car. A high quality and air-conditioned car will then bring you to Santai Hotel. During the transfer, you will be given drinking water and a refreshing towel upon arrival.

It’s true; you’ll most probably hear the roosters and it might still be dark. What makes staying in Amed so special, is that this is still the real Bali. We are surrounded with real village life, which means you’re most likely to encounter fishermen returning home with their catch of the day, farmers walking their cows to the nearest green pasture, kids going to school and chickens crossing the roads without prior notice. It’s what authentic Bali is really about. Unfortunately, we can’t stop the roosters from practicing their early morning vocal talents… If you switch on the air conditioning and close the doors, you should be able to doze off again. Unless you want to get up and watch the absolutely stunning sunrise above the ocean. It’s the silver lining.

There is a small lizard on the ceiling of my bedroom, what should I do?
"Gecko" is the common name for any of about 65 species of small lizards. They are unique among lizards in their ability to make chirping or clicking sounds. The name "gecko" is a derivative of a Malay word that is an imitation of a lizard's call.

These little house geckos are great little exterminators. They are worth having around. Here are a few facts for you

  • Geckos are a very common occurrence under the tropics; as much as spiders are in our Western houses
  • Geckos are predators of pest insects and spiders as well, which is why they are so useful
  • The vast majority of the time, they stay on the ceiling or on the highest part of the walls, close to the ceiling
  • They won't die in your room, nor will it hang around long if it isn't finding bugs and mosquitoes to eat
  • If by chance you should find it on your bed, it isn't going to stay, nor do they like to snuggle with humans and they certainly don't approach humans on purpose
  • They are extremely unlikely to want to share your bed with you and will never bother you while sleeping
  • These critters are a never ever a nuisance to humans unless you think of them as such
  • We ask you not to try to harm them, as they are totally harmless to you
  • Try to accept them as part of the typical, tropical "landscape"

Where can I get professional medical help?
In the event of an emergency, medical or otherwise, please contact the Front Desk for immediate attention.

A complimentary stock of medicines for minor complaints such as headaches, scratches and stomach upsets are kept at our Reception. If you feel you need to see a doctor please contact our reception or security staff and arrangements will be made. Emergency number 115/118.

The BaliMed Hospital is the closest from where we are located, that offers 24/7 medical care with Western standards. It is located about an hour away from Santai Hotel and this is where we recommend you to go in case of need for medical care. For minor problems or injuries, we have several doctors or nurses in the area that we can take you to.

Can I purchase medicine in Bali?
Yes, there are pharmacies in Bali. They offer the most common drugs, such as antibiotics, anti diarrhea, cold and flu remedies. If you are bringing medicine to Bali make sure you have a prescription from your doctor on the label. The closest pharmacy ("apotek" in the local language) to Amed is located in Amlapura, which is an hour drive from us. In Adi Shop, located close toSantai Hotel you can purchase over the counter drugs such as aspirin, anti diarrhea, cold and flu remedies, Norit (activated charcoal), etc.

What should I bring from home?

  • Long sleeve rash guard and shorts to protect your skin against sunburn when you’re in the ocean
  • Your own pair of water shoes to protect your feet on some of our rocky beaches
  • Any specific medication that is not found over the counter here in Bali
  • An electric adaptor (see question "What Sockets and Plugs to use in Bali?")

Nyepi Day: what is this exactly?
Contrary to several other cultures all around the world that celebrate the New Year with dynamic and sparkling festivities, the crowning point of the Balinese New Year’s 6 day celebration, is a day dedicated to complete silence. Hence this day is called Nyepi, meaning "to keep silent" and falls on the day after the dark moon of the Spring equinox when the day and night are of approximately equal duration.

On that specific day, the entire Island of Bali comes to a standstill, with no scheduled incoming or outgoing flights from Ngurah Rai airport in Denpasar (DPS).Hotel guests are asked to cover their windows and all shops are closed. Yes, all! No light or candle will be lit in any Balinese home, no cars or trucks will be allowed on the road. Nor motorbikes. Nor people. It's indeed a special experience, not only for the Balinese but also for all the visitors and tourists that are on Bali during Nyepi Day.

PS In 2017, Nyepi will be celebrated on March 28th. If you wish to stay with us at that time, you will be required to check-in at the latest the day before (March 27) and you can only check-out on Match 28th, after 6pm. Hence we strongly recommend you to consider Nyepi Day as a stay-in day, and not plan any excursion or activity outside of the resort. It’s the perfect day to catch up on some much-needed naps, or read a book, and of course, pamper yourself in our amazing Spa.

Want to read up more about Nyepi Day? Follow this link

Exchange Rate
We use the exchange rate based on the official daily-published rate, which we take from, The World's Trusted Currency Authority.

In cash, we accept Indonesian rupiah (IDR) as well as all major currencies. We accept Visa and Master Card only and they are subject to 3% Bank and Service fee.

We will be happy to arrange for transport service or make recommendations concerning your transportation needs. Just reach out to us through our Front Office Team to inquire about specific needs regarding transportation.

Room Keys
Should you lose your room key, kindly notify our Front Office Team immediately to guarantee your security. For lost key there is a charge of IDR 500 000. Please return your key to the Front Desk upon check-out.

A water Dispenser with safe and healthy is available in the living room and water is complimentary. It will offer you a choice of hot or iced water.

If you would like to tip our staff, we do provide a tipping box at the reception and all tips will be share equally to all staff during Balinese holiday.

Questions about our resort

Does Santai Hotel offer parking if I come with a private car?
Yes, we offer a private, secured and free parking lot for our guests, located right next to our Reception entrance. Your car can safely stay there overnight. Should the parking area be full, there are also parking spaces free of charge around the hotel.

At what time is check-in?
As a general rule, your Bungalow/room is available as of 2pm. Upon availability and depending on our occupancy, we happily allow you to check-in earlier and enjoy your bungalow/room before 2pm but we cannot guarantee it.

Do you offer/allow early check-in?
Yes, upon availability and depending on our occupancy, we happily allow you to check-in earlier and enjoy your room/bungalow before 2pm but we cannot guarantee it. Please contact us and we’ll see what we can do.

At what time is checkout?
Checkout is at 12 pm. Afterwards the Bungalow/rooms have to get cleaned and made ready for our upcoming arrivals.

Do you offer late checkout?
By default, day use until 6pm will be charged at 50% of the nightly room rate and check out after 6pm will be considered as extended stay, and will be charged at your full daily rate.

Is Wi-Fi available at the hotel/in the room?
We offer FREE Wi-Fi in all public areas of the resort. Wi-Fi is also available free of charge in the rooms. The speed and quality are in general very reliable. This being said, we are in Amed, and we sometimes experience slow Internet, which is totally out of our control. The local providers aren’t as top notch as they can be in our Western countries.

Which size are the rooms?
The sizes of the bungalow/rooms vary from one to another. Also within a bungalow/room, they can vary between each category.

- Ocean View Bungalow: approximately 48 sqm. - Garden View Bungalow: approximately 38 sqm. - Ocean View Room: approximately 45 sqm. - Garden View Room: approximately 45 sqm

Do you offer non-smoking rooms?
All bungalow/room bedrooms are non-smoking. We kindly ask you to not smoke inside the room. Smoking is only allowed on your outdoor patio.

Does your resort offer a Spa?
We are here to truly help you chill and unwind, and to disconnect from the ‘hustle & bustle’ of your every life back home.

Our goal is not just to give you a "feel-good" moment, but to really help you (re)connect your mind, body and spirit for an overall improved sense of well-being.

1. Santai Spa
Picture yourself lying on our authentic wooden "bale" (outdoor daybed), in the shade of our coconut palm trees that sway gently in the ocean breeze, the blue Bali Sea is lapping against the pebbles on the beach, and your cares are being eased away by one of our experienced and compassionate therapists.

Beautiful curtains hanging on each side of the bale are here to respect your privacy and let you deeply enjoy the inner voyage, blissfully basking in the serenity of our garden and the ocean.

Santai Spa offers massages, pedicure and manicure as well as other treatments. For all the more elaborate and longer treatments, we warmly invite you to discover Channa Spa.

Note: Look for the symbol next to the massages and treatment in our Channa Spa menu, to find out which treatments are available at Santai Hotel.

Santai Spa contact details:

2. Channa Spa & wellness Center @ The Griya Villas and Spaa
Escape into Amed’s most exquisite, beautiful & complete spa, Channa Spa & Wellness Center, situated within The Griya Villas & Spa (our sister company). It’s just a two-minute drive away from Santai, and of course we offer free transport to/from Channa Spa.

Choose from an extensive menu of relaxing and rejuvenating treatments to keep you "looking & feeling" your best on vacation. Start off with sipping our signature and healthy herbal tea in our lounge before being brought into one of our elegantly decorated and intimate treatments rooms.

Need to keep up with your fitness routine? Make your way to our state-of-the-art Fitness center. Or opt for a real Sauna experience in the tropics!

Channa Spa is available to registered Griya & Santai guests, as well as to outside guests and local expat residents. As Channa Spa in increasingly successful, we highly recommend making an appointment, just to ensure the availability of our Spa Therapists.

Channa Spa contact details:

Note: Treatments and massages taken at Channa Spa are suitable for both women and men, and each can be tailored into couple’s packages upon request. We also cater to our younger guests; check out the "Spa For Kids" section at the end.

Can I use the Spa area even if I am not staying in your hotel?
Yes, both our Santai Spa and our beautiful Channa Spa (located at The Griya Villas and Spa) also welcomes any external guests.

Can I use the Spa area after checking out?
In general, this is not a problem at all, as the checkout times are based on leaving the bungalow/room. To avoid any doubts, please contact our Front Office Team.

Does your resort offer a restaurant?
Coconut Restaurant at Santai Hotel Bali has established itself as one of the finest eateries in the Amed area and serves a wide variety of the Indonesian, Balinese and Western food.

The dining area sits underneath an impressive wooden and bamboo structure, built in sheer Balinese tradition. The restaurant opens out onto our private outdoor swimming pool and our lush tropical garden. And last but not least, you can actually enjoy the peaceful and lovely ocean view while enjoying your favorite food with us. Since Coconut Restaurant is just steps away from the beach… Coconut Restaurant at Santai Hotel takes pride to bring popular Indonesian food into your culinary journey whilst holidaying in Amed, Bali.

Some of our most well known dishes are Beef Rendang (originally from West Sumatra), Pepes Ikan (Steamed Fish in Banana Leaf), Mie Goreng (Fried Noodle), Nasi Goreng (Fried Rice) and Sate Bali (Balinese Satay). We also feature a delicious version of Gado-Gado, a wonderful warm vegetarian salad with lashings of peanut sauce.

Since we are by the ocean, why not try our fish and seafood dishes, all fresh and locally caught. Barracuda is our Chef’s favorite. It’s cooked with the renowned Balinese spice mix called "bumbu". If you like it hot, remember to ask your Waiter for the equally famous "sambalmatah" (the Balinese version of hot sauce) on the side.

Being far away from home, sometimes all you want for dinner is a good burger or a hearty steak. Our Santai Cheese Burger and our Australian Tenderloin Stead "A La Marko" remain at the top of Western best sellers’ list. Comfort food "just like home" – whether it’s pizza, pasta, salads or sandwiches – are always present on the menu.

We stock an exciting selection of imported wines and spirits as well as Bali wine and beer. Our cocktails score really well with our most demanding guests and local expats.

Coconut Restaurant transforms into a Beach Bar from 4 till 7 pm daily, for our "2-for-1" Happy Hour.Colorful and comfortable beanbags await you on the beach for some of Amed’s best Sunset Sessions.

Coconut Restaurant is open daily from 7:30 am until 10:30 pm.

All our food and drinks are prepared with safe and filtered water.

Are your rooms suitable for wheel chaired/disabled guests?
Unfortunately, Santai Hotel is not easily accessible to wheelchairs. For one, we are situated on a hill towards the ocean, and secondly, our bungalow/rooms are designed in such a way that wheelchairs users will find it very hard to move around. Each bungalow/room entrance offers wooden stairs, which it’s not appropriate for wheelchairs. We apologize for the inconvenience.

Do you offer single beds?
Each Bungalow/room offers one Double King Size bed per room. However, we have a few extra single beds that we can add in your bedroom (1 per room maximum) if you need a separate bed for one of your guests/family members.

Is half or full board available?
By default, our room rates only include breakfast. However, we are happy to provide you with an attractive and custom-made arrangement that would include lunch, dinner or both, should that be something that you would love to have.

Questions about babies, children & pets

What is your baby/child policy
Children aged 0-5 are free of charge when sharing the parent’s bed. The infant cot/crib is provided free of charge if required.

Do you offer baby cot?
Yes, we are very happy to provide a baby crib, free of charge, for the duration of your stay.

Which facilities do you offer for kids?
Santai Hotel also welcomes our (much) younger guests. Our "Little Dudes &Dudettes" Kid’s Menu allows your children to choose from a lovely selection of kid’s favorite meals, drinks and desserts. Extra services include baby-sitting services as well as complimentary baby cots.

Which activities do you offer for kids?
Santai Hotel offers our special Family Fun package in which "Kids Eat & Drink For Free". Feel free to contact us to ask more information about it (create link to or click here (link to Family Fun package)

As far as outdoor activities are concerned, Bali’s East coast offers quite a few cool and fun options for kiddos from snorkeling in the front of Santai Hotel to white water rafting. From scuba diving (starts at the age of 8) to swimming and playing with Balinese kids in the natural pools of Tirta Gangga. From playing in the waves at White Sand Beach to going on a sunset cruise on a local fisherman’s boat.

We also have great options for the fit and the adventurous why not hike our majestic volcano Agung or the hills around Amed? Or climb de 1700+ steps that lead to one of Bali’s oldest and most highly regarded temples, Lempuyang, located only half an hour away from Santai Hotel. The main temple lies at 1,175m above sea level, up on the peak of the namesake Mount Lempuyang in East Bali. Along the way, you’ll meet hordes of grey long-tailed macaques that inhabit the surrounding tropical mountain forests. A lot of cool selfies guaranteed!

Santai Hotel offers mountain bikes for you to rent and explore the area; ride through authentic Balinese villages, meet the locals and wonder through beautiful rice fields, on your way to a dip in a very refreshing waterfall!

Do you offer baby Sitting Services?
For the really little ones, babysitting service can be arranged with a fee, through our reservation team (link to or upon check-in at the front desk. We require a 24-hour notice to reserve our babysitting service.

Do you accept pets in the resort?
We have had several guests staying with their favorite dog in our resort, which is totally fine for us. We are actually animal lovers ourselves! Your beloved four-legged friends are very welcome provided two conditions.

  • They do not destroy anything in the bungalow/room or elsewhere in the resort
  • They are kept on a leash while in the resort at all times (except in the privacy or your bungalow/room)
  • They do not represent a problem for other guests such as excessive barking, aggressive behavior, or cause any problem with other guests especially with young children
  • You do not use our beautiful gardens and planting decorations for their toilet needs

Please note that for hygienic reasons pets are not allowed in our Spa area and cannot sit on the sunbeds by the pool or in our restaurant chairs. They are also not allowed on the daybeds and sofas of our bungalows and rooms.

Questions about our location and the area of Amed

What are the beaches like around Amed?
Because Amed is located practically at the feet of Gunung Agung - Bali’s highest (but inactive) volcano - many of our beaches, with a few notable exceptions such as Lipah, Ibus and White Sand Beach, are covered in beautiful black sand. The area offers both sandy and rocky beaches. Whilst these stones are very round for the most part, and therefore not sharp, it’s wise to bring your own pair of water shoes to protect your feet when walking on the beach or entering the water.

Is there a beach near by and are we allowed to use it?
Yes, you are allowed to use any beach in the area of course, and there are many to choose from. Santai Hotel is located on the beach with direct beach access. Lipah Beach is a sandy beach that is in 30 min. walking distance. Our Front Office Staff can point out several other beaches, some with pebbles, some with rocks as well as more sandy ones; Amed offers a lovely choice of beaches.

What are the water temperatures?
Water temperatures vary between 26 and 29°C all year round, so no need for a wetsuit; however, you may want to bring a long sleeve rash guard and shorts to protect your skin against sunburn.

What is the best time of year to visit Bali?
Bali is approximately 8 degrees South of the equator. So you can expect a tropical, warm and humid climate all year around with two main distinctive seasons Dry Season and Rainy Season (January through March). The two seasons are not clear cut and fully predictable. Average year-round temperature stands at around 26-27°C with a humidity level of about 85-90%. Water temperatures are always pleasant.

Santai Hotel is located in Amed, on Bali’s East coast, which is known as the driest part of Bali, so we typically receive much less rainfall than others parts of the island.

Best time to visit Bali depends mainly on the weather and on high and low season, which does affect the overall price for all accommodation throughout. High season is during the months of July and August, during Easter Holidays, and of course during Christmas/New Year (Mid December till 1st week of January). However best time to come to Bali is between April and November. It's still dry season, it's slightly less humid. Temperatures are pretty steady all year round. One can still expect occasional rainfall though and sometimes even the locals are surprised how dry a week during rainy season can be and the other way around.

From January till end of March, it can rain in buckets. Although, usually the rain stops after a few hours and the sun shines again. A lot of the times it rains during the night and days are very OK. Very rarely, you can have a few days of continuous rain. Like in all parts of the world, weather becomes more and more unpredictable so be open to the unexpected

What kind of shopping can I do in Amed?
The entire Amed area and Bali’s East coast in general is Bali’s best kept secret, as it’s still very authentic. We cannot offer you any shopping malls close by; however there are a few small shops here and there that will enable you to buy some souvenirs. Also, there are shops that offer basic amenities and necessities as well as food, fruit, snacks and drinks.

In Culik, which is about 15min away by car offers a daily, traditional food market. In Amlapura, which would be 45min away, you’ll find more shops and also a bigger market.

Questions about the booking process & our rates

Where can I see the hotel rates? How much is a room/night?
Our rates are calculated on a daily basis. Therefore we cannot give you a general overview of costs. But you can easily enter the arrival dates in our booking engine on our website and our system will search the best available rates for you.

Are the rates per person or per room?
All prices, unless stated otherwise, are on a per-bungalow/room-basis for two persons including breakfast.

What is included in your Room Rates?
The following benefits and features are always included in the rate we offer you

  • A refreshing welcome drink upon arrival at the Reception of Santai Hotel
  • Daily Housekeeping
  • Daily "à-la-carte" breakfast served in our Coconut Restaurant or in the intimacy of your Bungalow/room
  • Complimentary hand selected tropical fruit & flower arrangement in your Bungalow/room, on the day of your arrival
  • Free centralised Wi-Fi
  • Complimentary transport tothe indoor Fitness Center, Channa Spa and Sauna at The Griya Villas and Spa
  • Complimentary parking if you come with your own means of transportation
  • 20% Discount off our Santai Spa treatments during Spa Happy Hour (11am-3pm)

Which are the benefits from booking directly with your website/Reservation Team as opposed to online or through a travel agent.?
By making a direct booking with us, we commit to offering you a lower rate and/or better package than the lowest rate you will find on any online travel agent (, Agoda, Expedia, etc.)

Extra Benefits depending on the length of stay

  • Min. 5 night stay Free transportation for pick up and drop off including airport transfer (Ngurah Rai International Airport – airport code DPS)
  • Min. 5 night stay Free 1x Balinese massage per adult (min. age 18) at our Santai Spa (1 Hour massage)
  • 20% Discount off our Santai Spa treatments during Spa Happy Hour (11am-4pm)

Why do the costs vary from day to day?
For one reason they may vary because of fair dates or other high season dates. Other reasons could be that the prices have increased since your last visit on our website, due to an increase in our occupancy rate. Generally rates will increase over time.

Do you offer specific benefits for long staying guests?
We are delighted to spoil our long staying guests. These are the several benefits we offer

  • 1 night free for a stay of min. 10 nights (stay 10, pay 9)
  • 2 nights free for a stay of 15 nights (stay 15, pay 13)
  • FREE use of our mountain bikes for 4 hours (max. 2 bikes available)
  • FREE 1x rental of snorkeling equipment for 4 hours
  • Offer is not valid in conjunction with any other offer or contract and do not apply to groups, unless otherwise stated.

Can I book without credit card?
To confirm your booking, we need your credit card details. If you don’t have a credit card, please contact us directly by phone (+62 363 23 487) or by email:

Questions regarding Food & Drinks

Does your resort offer a restaurant?
Yes, Santai Hotel proudly features our Coconut Restaurant, which is located by our Main Pool. It’s a great and beautiful open outdoor space with equally beautiful views. We serve a fresh and vibrant "à-la-carte" menu that features both your Indonesian and Western cuisines’ favorites. The perfect way to end your day in the paradise!

Do your offer Room Service?
Yes we do! We offer a specific menu for guests desiring food and drinks delivered to their bungalow/room. The Room Service is available during restaurant opening hours.

Is breakfast included in my room rate?
Yes, our "A-la-carte" breakfast is always included in our rates.

Can we have the breakfast served for free to our room?
"A-la-carte" breakfast is always included in our rates and yes, we offer room service for breakfast without any surcharge.

Are special requests, such as gluten-free or vegan meals manageable?
We are always trying to fulfill every of your desires. We offer gluten-free and vegan options upon special request. Please don’t hesitate to ask us prior to your arrival by contacting us through

Do you offer vegetarian meals in the restaurant or in the room service menu?
Yes we do offer a lovely choice of options for non-meat and/or non-fish eaters.

Do you offer Happy Hour?
Yes, we are proud to offer Happy Hour daily from 4 till 7 pm. Our Happy Hour menu offers "Buy 1 – Get 1 Free" on practically all our assortment of cocktails and drinks.

Can I reserve a table in the restaurant?
You are of course very welcome to make a non-binding table reservation for your favorite table with our Front Office or Restaurant Teams. You can also simply call them from your bungalow/room.

Questions about Honeymoon & Weddings

Are there any special surprises for honeymooners?
We absolutely love having honeymooners stay with us and we strongly believe that Santai Hotel is an excellent and very adequate venue for lovebirds from all over the world. We will surprise you with Honeymoon decoration in the Bungalow/room as well as chocolates and Flower arrangement in your Bungalow/room.

We also offer two packages for Honeymooners

  • The Perfect Honeymoon Package 3 Nights/4 Days
  • The Romantic Hideaway Package 4 Nights/5 Days

You will find all the details and inclusions here Let us know which one would suit you best and we will send you an official quote. We can also combine two packages into one quote, depending on what you would like to focus onoutdoor activities, spa, chill and relax time, cultural visits, etc. … We offer a lot of flexibility to adapt to your specific needs and expectations.

Last but not least, we work closely with locally based professional photographers who offer private portrait sessions. You will return home with a gorgeous portfolio of professional, beautifully enhanced High Resolution ‘picture perfect’ photographs to ensure that your special memories from your wonderful and “wonderfilled” honeymoon in Bali never fade with time!